Refund policy
Last Updated: September 14, 2026
Thank you for shopping with Virezza.
At Virezza, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help you with the return or refund process.
Returns
You may request a return within 30 days of receiving your order, provided that the item is eligible for return.
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be in the original packaging, where applicable.
-
The item must include all original accessories, tags, seals, and packaging where applicable.
-
You must provide your order number or other proof of purchase.
-
Certain products may not be eligible for return because of hygiene, safety, or other applicable restrictions.
Beauty, Fragrance and Personal-Care Products
For hygiene and safety reasons, opened, used, sprayed, tested, or tampered-with beauty, fragrance, skincare, or personal-care products may not be eligible for return.
If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us before using the product and provide photographs of the item and packaging.
Non-Returnable Items
The following items may not be eligible for return:
-
Products that have been opened or used when health or hygiene considerations apply.
-
Products that have been damaged after delivery through customer use or improper handling.
-
Gift cards, where applicable.
-
Items specifically identified as final sale.
-
Products that cannot legally be returned under applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, incorrect, or missing from your order, contact us as soon as possible at:
Email: niazhussain3539@gmail.com
Please include your order number and clear photographs of the product and packaging.
We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.
Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of return shipping.
If the return is caused by our error or the product arrives damaged or defective, Virezza may provide or reimburse reasonable return shipping costs where appropriate.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have been notified that your refund was issued but you have not received it, first check with your bank or payment provider.
If you still have not received your refund, contact us at:
Return Address
Returns must be sent only to the return address provided by Virezza customer support.
Return Address: [INSERT YOUR REAL RETURN ADDRESS]
Do not send a return to the return address until Virezza has provided return instructions.
Contact
For return or refund questions, contact:
Virezza
Email: niazhussain3539@gmail.com
We reserve the right to review returns individually and to refuse returns that do not meet the conditions of this policy, except where applicable law provides otherwise.